Effective Date: 23 January 2025

1. Introduction

Pikpalvelu Oy (“we”, “us”, or “our”) operates PikGo, a ride-hailing platform connecting riders and drivers. We respect your privacy and process personal data in accordance with the EU General Data Protection Regulation (GDPR) and Finnish law.

2. Data We Collect

Riders:

• Name, phone, email
• Saved addresses
• Language preference
• Ride history
• Payment confirmation

Drivers:

• Name and contact details
• Taxi license
• Vehicle registration
• Bank details
• Driver ratings

Automatically collected:

• Real-time location
• Device information
• IP address

From other sources:

• Ratings
• Referrals
• Feedback

3. Why We Process Data

• Provide ride services
• Process payments
• Customer support and dispute resolution
• Fraud prevention and safety
• Marketing communications (if consented)

4. Legal Basis

• Contract performance
• Legitimate interest
• Legal obligation
• Consent (for marketing)

5. Data Sharing

We may share data with:

• Drivers
• Payment providers such as Stripe
• Authorities when legally required

We do not sell personal data.

6. Data Retention

• Account data: while active
• Accounting records: 7 years
• Ride data: anonymized after 3 years unless law requires longer

7. Your Rights

• Access, correct, delete, or transfer your data
• Object or restrict processing
• Withdraw consent
• Lodge complaints with the Finnish Data Protection Ombudsman

Email: info@pikgo.fi

8. Account Deletion

Accounts are deleted within 90 days unless retention is required by law.

9. Children

Service is for 18+ users only.

10. Security

• SSL/TLS encryption
• Access control
• Limited internal access
• Secure cloud hosting

11. Changes

Updates posted on website or app. Continued use = acceptance.