Effective Date: 23 January 2025

1. Refund Situations

• Incorrect charges
• Duplicate payment
• Technical errors
• Driver no-show
• Safety issues

2. Non-Refundable Cases

• Completed rides without valid complaint
• Late cancellations
• Delays outside driver control

3. Partial Refunds

• Route deviation
• Waiting charges
• Service dissatisfaction

4. Refund Process

• Submit request within 14 days to info@pikgo.fi
• Decision within 7–14 business days
• Refund issued to original payment method (Stripe)